Who we are
We are Phoenix Psychotherapy based in London, UK. Address: 25 Battersea Park Road, London SW11 3BN. For any data protection inquiries, you can contact us at info@phoenix-psychotherapy.co.uk.
Our website address is: https://www.phoenix-psychotherapy.co.uk.
What Data We Collect and Why
When you visit our website or use our contact form, we may collect the following information:
- Contact Form Data: When you fill out our contact form, we collect your name, email address, and phone number. This data is used solely for responding to your inquiries and providing you with the services you have requested.
- IP Address and Browser Information: We collect your IP address and browser information to help us improve our website and for security purposes.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: By submitting your information through our contact form, you consent to us using it for communication purposes.
- Legitimate Interests: We may process your data for our legitimate interests, such as improving our services and securing our website.
How We Use Your Data
We use the information you provide to:
- Respond to your inquiries.
- Provide you with the information or services you have requested.
- Improve our website and user experience.
We do not use your data for marketing purposes unless you have given explicit consent.
How Long We Retain Your Data
We retain your contact form data for as long as necessary to respond to your inquiry and for a maximum of 24 months after your last communication with us. After this period, your data will be securely deleted.
How We Protect Your Data
We take the security of your data seriously. We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.
Sharing Your Data
We do not share your data with third parties, except where required by law or to protect our legal rights.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your data, provided we are not legally required to retain it.
- Right to Object: You can object to us processing your data based on legitimate interests.
- Right to Withdraw Consent: If you have given consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@phoenix-psychotherapy.co.uk.
Cookies
We use cookies on our website to improve your browsing experience. Cookies are small text files that are stored on your device. You can manage or disable cookies through your browser settings. For more information, see our [Cookie Policy/Notice] [if applicable].
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes. Please review this policy periodically to stay informed about how we protect your data.
Contact Information: Please find contact details on our homepage at very bottom.